Refund Policy

Welcome to Auto Viva (“Company,” “we,” “our,” or “us”). This Refund & Cancellation Policy outlines the terms under which cancellations, modifications, and refunds are processed for car rental bookings made through our website:

Website: https://fezrental.online/
Email: info@ezrental.online
Address: 6000 N Terminal Pkwy, Atlanta, GA 30320, United States

By using our services, you agree to the terms outlined below.

1. Booking Policy

Auto Viva acts as a third-party service provider that assists customers in securing car rental reservations through various rental partners. We may charge a service or facilitation fee for our assistance.

2. Cancellation Policy

a. Free Cancellation

• Cancellations made within 24 hours of booking may be eligible for a full refund, provided the rental pickup time is at least 48 hours away.

b. Standard Cancellation

• Cancellations made after 24 hours may incur a cancellation fee.

• The remaining balance (if applicable) will be refunded after deducting service charges.

c. Last-Minute Cancellation

• Cancellations made within 24–48 hours before pickup may be partially refundable or non-refundable depending on the rental provider’s policy.

d. No-Show Policy

• Failure to appear at the pickup location without prior cancellation will be treated as a No-Show.

• No refunds will be issued in such cases.

3. Refund Policy

a. Processing Time

• Approved refunds are processed within 5–10 business days.

• Depending on your bank or payment provider, it may take additional time for the refund to reflect.

b. Non-Refundable Charges

• Service fees charged by Auto Viva may be non-refundable.

• Some promotional or discounted bookings may be non-refundable.

c. Partial Refunds

• If a booking is canceled after partial service usage or after the allowed cancellation window, only a partial refund may be issued.

4. Modifications

• Changes to bookings (such as date, time, or vehicle type) are subject to availability.

• Modification requests must be made at least 24–48 hours prior to pickup.

• Additional charges may apply based on the updated booking.

5. Third-Party Terms

Since we work with third-party rental providers, their individual policies may also apply. In case of any conflict, the stricter policy will prevail.

6. Payment Disputes

• Customers are encouraged to contact us before initiating any chargeback or dispute.

• Unauthorized chargebacks may result in suspension of future services.

7. Exceptional Circumstances

Refunds or cancellations due to unforeseen situations (natural disasters, flight cancellations, etc.) will be reviewed on a case-by-case basis.

8. Contact Us

If you need assistance with cancellations or refunds, please contact us:

Auto Viva
6000 N Terminal Pkwy
Atlanta, GA 30320, United States
Email: info@ezrental.online